| ACCEPTANCE |
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| 1.1 |
By completing our online order form you
agree to these Terms and Conditions which form the only agreement
between us. |
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| VARIATION |
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| 2.1 |
Variation
of these terms can only be made by us in writing |
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| PRICE
AND PAYMENT |
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| 3.1. |
The
prices that apply to any order are those offered on our web
site at the time of ordering. |
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3.2. |
Where
you request a quotation for a product not listed on our site
the quotation price shall apply provided the quotation is in
date. |
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3.3. |
All
prices are subject to carriage and other charges as set out
on the order form. |
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3.4. |
Full
payment is due at the time of order unless other terms are agreed
in writing. |
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| 3.5. |
Account
customers payments shall be due in accordance with the agreed
terms. |
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3.6. |
In the event of payment not being made when due, or of payment
not being honoured by your bank, we will take action to recover
the debt and will charge interest at 5% over the HSBCs current
base rate until full payment (including all interest and our
costs) is received, whether before or after judgement. |
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| DELIVERY |
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| 4.1 |
A
delivery date will be advised on acceptance of your order. |
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| 4.2 |
We
will normally deliver goods within 21 days. Stock items are
generally delivered within 7 days. Made to measure and special
order items may take extra time and we will advise at order
time. |
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| 4.3 |
Title
of the goods will pass to you on full payment of the goods. |
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4.4 |
You
must notify us within 3 days of the advised delivery date if
you do not receive any of the goods. |
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4.5 |
Claims
for damaged or short delivered goods will not be accepted unless
notified on the delivery note. |
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| CANCELLATION
OF ORDERS |
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| 5.1 |
Orders
for stock items can be cancelled up to 5days before despatch
date by giving details in writing by post, fax or Email. |
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| 5.2 |
Cancellations
of special order or made to measure items can only be accepted
where manufacture has not commenced. |
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| 5.3 |
Stock
items that have been ordered in error can be returned only on
receipt of a returns number from us. Such return requests must
be made within 10 days of your receipt of goods and the goods
must be received by us within 10 days of our issue of the returns
number. These returns will be subject to a 20% restocking charge
and the return carriage costs will be borne by you. Any returned
goods that are unsaleable will not be credited. |
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| FAULTY
GOODS |
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| 6.1 |
In the event that goods are found to be
faulty this should be reported to us within 3 days of receipt.
We will arrange for the goods to be inspected on site (large
items) or uplifted and replaced. |
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| LIABILITY |
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| 7.1 |
We
will replace faulty goods at our expense but will not be liable
for any labour
cost, administrative cost, loss of profit or any other compensation
arising from any problem relating to the goods. |
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| 7.2 |
Delivery
times are given as a guide and we will not be liable for any
loss or cost resulting from a late delivery. |
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7.3 |
We
cannot be held liable for any failure or delay due to acts of
God, strikes, fire, war, accidents, strikes, lock outs, foot
and mouth restrictions or other contingencies outside our control. |
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| 7.4 |
Our web site contains a great number of measurements and details
and these are offered as a guide only. If any measurement is
found to be wrong and causes a problem for you we will replace
or refund the value of the product but will not be liable for
cost or compensation. |
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| DISPUTES |
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8.1 |
Disputes
arising from our supply shall be dealt with under English Law. |
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| 8.2 |
These
conditions do not affect your statutory rights. |
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| WARRANTIES
& SUITABILITY |
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| 9.1 |
Where
a guarantee is given that exceeds your entitlement under English
Law such guarantees are offered by the product manufacturer
and not Kent Building Plastics (UK) Ltd. We will assist you
in pursuing any claim you have under a manufacturers guarantee. |
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9.2 |
This
site is published with the intention of assisting you, our customers
and all information is provided in good faith. We cannot guarantee
the accuracy of the information or suitability for purpose of
any product. We, any of our staff or directors will not accept
liability for any loss or damage arising from the use of this
site or the information within it. |
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| COPYRIGHT
& TRADEMARKS |
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| 10.1 |
The
information on this site is copyright of Kent Building Plastics
(UK) Ltd.
You may copy the information for the sole purpose of ordering
from us. Any other use of this site and its contents is prohibited
without our written agreement. |
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| 10.2 |
Trade
marks and names included in this site are owned by us or our
suppliers
and should not be used in a way that infringes on their holders
rights. |
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| ONLINE
SECURITY & SAFETY |
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| 11.1 |
We
will do our utmost to ensure that we deal with you in a safe
way. |
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| 11.2 |
We
use a secure server for credit card transactions (see the padlock
in the bottom left of the screen) to protect your card information.
However we cannot accept any liability for any loss incurred
by customers using email or the Internet. |
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| 11.3 |
Our
Computers system is protected by a firewall that is designed
to prevent hackers from gaining access to our computer held
records. We cannot guarantee that hackers will not break our
security and will not accept any liability of any loss if such
an event occurs. |
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| 11.4 |
We
use antivirus software to scan all emails before transmission
but we cannot be held responsible for any damage or loss arising
from such an event occurring. |
